Conflict Management and How to Have Difficult Conversations October 2024
Available from
21 October, 2024
CPD
3
Course Category:
Practice Management
Level:
Moderate
This Conflict Management and How to Have Difficult Conversations webinar is designed to provide participants with the skills. October 2024
Category: Practice Management
R 375 VAT Incl.
Product Information
What you will learn
Attending this webinar will equip you with the following skills:
- Attending this webinar will equip you with the following skills:Â
- Gain a nuanced understanding of the nature, types, and dynamics of conflicts
- be equipped with the knowledge to recognize and analyse conflicts in various contexts.
- be able to navigate conflicts more effectively by choosing and adjusting their conflict resolution approach.
- gain confidence in handling challenging discussions, applying effective communication strategies, and achieving positive outcomes.
Description
This Conflict Management and How to Have Difficult Conversations webinar is designed to provide participants with the skills and strategies needed to effectively manage conflicts and navigate challenging conversations in both professional and personal settings. Effective conflict management and communication are essential for maintaining productive relationships and fostering a positive environment.Â
Price
The following pricing apply:
Adhoc: R375.00
Subscription: Included for free in Accountant in Practice, Accountant in Practice plus Tax.
Content
The webinar will cover the following topics: 
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-
-
- Understanding Conflict Dynamics
- Types of Conflict
- Positive and Negative Aspects of Conflict
- Personalized Conflict Resolution Styles
- Adapting Styles Based on Situational Context
- Difficult Conversations Framework
- Characteristics of Difficult Conversations
- Effective Communication Strategies
- Strategies for Preparation and Structuring
- Constructive Feedback and Positive Communication
- Negotiation and Problem-Solving Techniques
- Understanding Conflict Dynamics
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Certificate
The following CPD is awarded 3 Units Practice Management.
Requirements
There are no preconditions for this course.
Moderate level.
Recorded webinar made available on a specified date.
Presenter
Annelien Feldtmann CA(SA), MCom, ICR Â
Annelien Feldtmann is a Chartered Accountant (SA) with 21 years of experience in the public and private sector. She is a qualified Executive, Business and Career Neuro-Coach with clients in the UK, USA and South Africa.  Â
Annelien has been involved with distance learning institutions and compiled the curriculum transformation competency framework for the College of Accounting Sciences at the University of South-Africa (UNISA). She was a SAICA reviewer and registered assessor with in-depth knowledge of the SAICA Competency Framework and learnership requirements. Annelien is currently the chairperson of the Assessment Committee, as well as assessor of the South African Institute of Taxation (SAIT).Â
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