13 January 2023
Since the migration of the transacting platforms on Monday, 9 January 2023 the CIPC has worked on challenges with the implementation of the system. The following issues have been resolved:
- User Login Error
- Login Validation Errors
- System Performance Improvement
- Disclosure Documents not sent to Customers/Incorrect document
- Duplicate name reservations
- Dispatch of certificates and missing / incorrect data on certificates. Dispatch is running and customers should receive their certificates by 15 January 2023.
The CIPC team is still working on resolving issues with ‘Foreign Director Assurance’ and the migration of names from the old system to new systems. While the above is resolved, there may be isolated cases/issues experienced by customers and for these we request that queries be logged so that these can be attended to.
Troubleshooting:
- When handling multiple transactions that have fees, you can add the items to your cart and at the end of transacting, make a once off payment for all items in your cart.
- The CIPC has started arranging troubleshooting webinars. Two sessions were conducted on 13 January 2023. More sessions are planned for next week. Recording of the sessions can be accessed on our Facebook and You Tube pages.
- The CIPC will also post troubleshooting tips for common issues on social media sites.
Customer queries are through logging tickets.
Customers are requested to log tickets and provide detailed description of the errors and challenges experienced. We request that customers please include the webpage, the picture of the error and the entity name and number.
Customer query contacts:
- Call centre: 086 100 2472
- QRS: https://enquiries.cipc.co.za
You can read the CIPC Notice here.
