Excellent Customer Service

What you will learn

By the end of this event the participant should:

• Define excellent customer service
• Identify the finance department’s product
• Identify the finance department’s customers
• Serve their customers well
• Identify skills for excellent customer service

Description

What does excellent customer service mean to you? Discuss the importance and skills needed to provide excellent customer service to both your internal and external customers.

Price

R465.00

Content

Study Unit 1

Internal vs. external customer service

Study Unit 2

Servicing customers well

Study Unit 3

Customer needs and wants

Requirements

Presenter

Jennifer Elder, CPA, CMA, CIA, CFF, CGMA, MS
Jennifer helps businesses solve tough problems with strategic solutions.  She is a business generalist and an accounting expert who can make the complicated awesomely simple.  For more than 20 years, she has been helping businesses focus on their core values and strengths to transform inefficiency and chaos into a profitable entity with an energized team.