Excellent Customer Service

Available from

1 September, 2022



Course Category:

Strategy and Leadership



This course will discuss the importance and skills needed to provide excellent customer service.

R 465 VAT Incl.

Product Information

What you will learn

By the end of this event the participant should:

  • Define excellent customer service
  • Identify the finance department’s product
  • Identify the finance department’s customers
  • Serve their customers well
  • Identify skills for excellent customer service


What does excellent customer service mean to you? Discuss the importance and skills needed to provide excellent customer service to both your internal and external customers.




Study Unit 1

Internal vs. external customer service

Study Unit 2

Servicing customers well

Study Unit 3

Customer needs and wants


There are no preconditions for this course.
Moderate level.
Recorded webinar made available on a specified date.


Jennifer Elder, CPA, CMA, CIA, CFF, CGMA, MS
Jennifer helps businesses solve tough problems with strategic solutions.  She is a business generalist and an accounting expert who can make the complicated awesomely simple.  For more than 20 years, she has been helping businesses focus on their core values and strengths to transform inefficiency and chaos into a profitable entity with an energized team.

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