Excellent Customer Service

Date

15 July, 2021

Time

08:00

This course will discuss the importance and skills needed to provide excellent customer service.

R 425 VAT Incl.

Product Information

What you will learn

By the end of this event the participant should:

Define excellent customer service
Identify the finance department’s product
Identify the finance department’s customers
Serve their customers well
Identify skills for excellent customer service

Description

What does excellent customer service mean to you? Discuss the importance and skills needed to provide excellent customer service to both your internal and external customers.

Price

R425.00

Content

Study Unit 1

Internal vs. external customer service

Study Unit 2

Servicing customers well

Study Unit 3

Customer needs and wants

Requirements

There are no preconditions for this course.
Moderate level.
Recorded webinar made available on a specified date.

Presenter

Jennifer Elder, CPA, CMA, CIA, CFF, CGMA, MS
Jennifer helps businesses solve tough problems with strategic solutions. She is a business generalist and an accounting expert who can make the complicated awesomely simple. For more than 20 years, she has been helping businesses focus on their core values and strengths to transform inefficiency and chaos into a profitable entity with an energized team.