Excellent Customer Service

Date

15 July, 2021

Time

08:00

This course will discuss the importance and skills needed to provide excellent customer service.

R 425 VAT Incl.

Product Information

What you will learn

By the end of this event the participant should:

  • Define excellent customer service
  • Identify the finance department’s product
  • Identify the finance department’s customers
  • Serve their customers well
  • Identify skills for excellent customer service

Description

What does excellent customer service mean to you? Discuss the importance and skills needed to provide excellent customer service to both your internal and external customers.

Price

R425.00

Content

Study Unit 1

Internal vs. external customer service

Study Unit 2

Servicing customers well

Study Unit 3

Customer needs and wants

Requirements

There are no preconditions for this course.
Moderate level.
Recorded webinar made available on a specified date.

Presenter

Jennifer Elder, CPA, CMA, CIA, CFF, CGMA, MS
Jennifer helps businesses solve tough problems with strategic solutions.  She is a business generalist and an accounting expert who can make the complicated awesomely simple.  For more than 20 years, she has been helping businesses focus on their core values and strengths to transform inefficiency and chaos into a profitable entity with an energized team.

Your might also like

Human Intelligence – Leading vs. Managing
Human Intelligence – Coaching and Mentoring
Communicating Effectively in the workplace
Scroll to Top

welcome.

The only thing that interferes with my learning is my education. - Albert Einstein

Log In to Your SAIBA Account!

Please Login
*
Username
Username can not be left blank.
Please enter valid data.
*
Password
Password can not be left blank.
Please enter valid data.
Please enter at least 1 characters.
LOGIN