Conflict Management and How to Have Difficult Conversations December 2024
Available from
13 December, 2024
CPD
3
Course Category:
Practice Management
Level:
Moderate
This Conflict Management and How to Have Difficult Conversations webinar is designed to provide participants with the skills and strategies needed to effectively manage conflicts and navigate challenging conversations in both professional and personal settings. December 2024
Category: Practice Management.
R 375 VAT Incl.
Product Information
What you will learn
By attending this webinar you will gain the following competencies:Â
- Understanding the nature and sources of conflictÂ
- Developing strategies for resolving conflicts effectivelyÂ
- Enhancing your ability to engage in difficult conversations with confidenceÂ
- Applying techniques to de-escalate tense situationsÂ
- Improving your overall communication skills for conflict resolution
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Description
This Conflict Management and How to Have Difficult Conversations webinar is designed to provide participants with the skills and strategies needed to effectively manage conflicts and navigate challenging conversations in both professional and personal settings. Effective conflict management and communication are essential for maintaining productive relationships and fostering a positive environment. This webinar will equip attendees with practical tools to handle conflicts constructively and communicate assertively in difficult situations.Â
Price
The following pricing apply:
Adhoc: R375.00
Content:
The webinar will cover the following topics: 
-
- Understanding ConflictÂ
- Types and sources of conflictÂ
- Common causes and dynamics of conflictÂ
- Identifying personal conflict stylesÂ
- Recognizing the impact of unresolved conflictsÂ
- Conflict Resolution StrategiesÂ
- Techniques for resolving conflicts constructivelyÂ
- Approaches to finding common groundÂ
- Navigating Difficult ConversationsÂ
- Preparing for a difficult conversationÂ
- Structuring the conversation for clarity and impactÂ
- De-escalation TechniquesÂ
- Methods for reducing tension and fostering cooperationÂ
- Strategies for managing emotions during conflictsÂ
- Enhancing Communication SkillsÂ
- Active listening and empathetic communicationÂ
- Assertive communication techniques  Â
- Understanding ConflictÂ
Certificate
The following CPD is awarded 3 Units Practice Management.
Requirements
There are no preconditions for this course.
Moderate level.
Recorded webinar made available on a specified date.
Presenter: TBA
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