Some taxpayers may be under the impression that the Office of the Tax Ombud (OTO) only assists taxpayers with complaints against the South African Revenue Service (SARS) if there are tax refunds at stake. The case featured in this issue illustrates the OTO’s commitment to helping resolve all complaints received, even those many taxpayers might consider insignificant.
Case 20 deals with a deceased estate where the executor needed to correct a passport number which was incorrectly entered by 1 digit. When the case failed to get finalized after numerous escalations and complaint raised without resolution, it was referred to the OTO.
REMEMBER: Before approaching the OTO, you need to exhaust the SARS internal complaints processes.
You can read Case 20 of October 2022 here.